**Transportation**

**What areas and countries does Martha’s Vineyard serve?**

In Spain, we serve the entire peninsular territory, Balearic Islands, Ceuta and Melilla;

**How long will it take for my order to arrive?**

In the Valencian Community, the deadline is 2 to 3 working days (Monday to Friday except holidays).
In the Iberian Peninsula, the period is 2 to 3 working days (Monday to Friday except holidays).
For shipments to the Balearic Islands, the deadline is 3 to 4 working days (Monday to Friday except holidays).
For shipments to Ceuta and Melilla, it is from 7 to 10 working days (Monday to Friday except holidays).

**Will the transport company contact me to make the delivery?**

An email will be sent to you indicating your tracking number to track the shipment on the carrier’s website and know the estimated delivery date.

Although most agencies adapt to a delivery only in the morning or only in the afternoon, this is not always possible and the agency is not obliged to attend to this type of request or to contact the recipient by phone to fix the delivery.

What the transport company must do is leave a “delivery attempt” note if it has not located anyone at the time of it. If you have any questions, contact us at info@marthasvineyard.es

**I’m at home for a short time. What options do I have?**

It must be taken into account that the type of service is “throughout the day,” so we recommend that the delivery be made to an address where there is usually someone. If you are short on time at home, it may be better to put another address: work, family, or neighbors.

**Can I request an express delivery service, paying the difference?**

It depends on the destination. If you need any type of urgent service or that your order is delivered on a specific date, contact our Customer Service Department at info@marthasvineyard.es or call +34 711 023344.

**Purchase Process**

**What Payment Methods Are Accepted?**

At Martha’s Vineyard, we offer multiple convenient payment options to enhance your shopping experience. You can choose from the following payment methods:

– Card Payments: We accept VISA, Mastercard, and American Express for quick and secure transactions.

– Apple Pay: Enjoy the ease of making payments through your Apple Pay account on your mobile device or MacBook.

**How Do I Register?**

Registering at Martha’s Vineyard is a straightforward process, making your future purchases more convenient. Here’s how to do it:

1. Visit our homepage and locate the “Login” button in the upper right corner.
2. Click on “Create Account” to initiate the registration process.
3. Fill in your required data and ensure that you accept the specified terms and conditions.
4. Click “Continue” to complete the registration, and you’ll be successfully registered as a user.

**Why Register at Martha’s Vineyard?**

Registering as a user at Martha’s Vineyard offers you several advantages. In your future purchases, you’ll benefit from the following:

– Your data will be securely saved for your convenience.
– You’ll only need to validate that your stored data is correct for faster checkout.
– In your personal area, you’ll find a comprehensive history of your previous orders that you can access anytime.
– Reordering products you’ve purchased before becomes hassle-free. You can simply reload them into your shopping cart from your order history.

**How Do I Access My Personal Area?**

Accessing your personal area at Martha’s Vineyard is quick and easy. Once you’ve registered or logged into your account:

1. Look for your name in the upper right corner of the page.
2. Click on your name, and you’ll be directed to your “Personal Space.”
3. Here, you can view and manage your personal data and the orders you’ve placed.

**Using Discount Codes**

If you have a discount code, applying it to your order is simple. After selecting your desired products and proceeding to checkout, follow these steps:

1. As you reach the order summary screen, you’ll see the selected products.
2. Below the products, you’ll find a red question that reads, “Do you have a discount code?” Click on it.
3. Enter your discount code as prompted.

**Placing Orders as Gifts**

Absolutely, you can place orders as gifts for your loved ones or special occasions. During the purchase process, you’ll find the “notes for delivery.” option. If you wish to include a personalized gift message, you can do so, and we’ll handle the rest. Rest assured that the recipient of the gift will not receive any documents with prices, as proofs of purchase and invoices are sent exclusively to the buyer’s email.

**Invoices for Companies**

Yes, you can receive invoices in the name of your company. During the purchase process, you’ll be prompted to provide the billing address, allowing you to request invoices for your company.

**Product Labels and Packaging**

While we make every effort to ensure that product photos are up to date and reflect any changes in label designs and formats, occasional discrepancies may arise. Please note that a recently updated product might display differences on the label. We aim to provide you with accurate representations of our products, but changes can occur over time.

If you have any further questions or require assistance with your purchase, please don’t hesitate to contact our dedicated Customer Service Department at info@marthasvineyard.es or call +34 711 023344. We are here to make your shopping experience with Martha’s Vineyard as smooth and enjoyable as possible. Your satisfaction is our priority.