Martha's Vineyard (The Tasting Room S.L.) Returns Policy

 

At Martha’s Vineyard (The Tasting Room S.L.), we are dedicated to ensuring the satisfaction and trust of our valued customers and users. We understand that there may be instances where a return is necessary. In accordance with the guidelines set forth in articles 68 to 79 of Royal Legislative Decree 1/2007 of the Revised Text of the General Consumer Law, we have established a clear and straightforward returns policy for your convenience.

**Exercising Your Right to Return**

If, for any reason, you wish to exercise your right to withdraw from a purchase, we are here to assist you. You can initiate the withdrawal process by reaching out to us through any of the following contact methods:

– Customer Service: +34 711 023344
– Email: info@marthasvineyard.es

To ensure a smooth withdrawal process, please follow these steps:

1. Notify us through one of the above-mentioned contact methods within 14 days from the date of order receipt.

2. Return the product in its original packaging and in perfect condition.

3. The return shipping cost is the responsibility of the customer, and the return should be sent to our facilities located at Martha’s Vineyard Ctra Moraira a Teulada,42. Please indicate the original order number on the return package.

Upon verifying that the return meets the specified requirements, Martha’s Vineyard (The Tasting Room S.L.) will promptly refund 100% of the amount paid by the customer for the returned merchandise. Please note that the company will not refund shipping costs.

In cases where the specified requirements are not met, Martha’s Vineyard (The Tasting Room S.L.) will reach out to the client to address any questions or concerns.

**Returns Due to Incidents or Changes**

In the rare event that Martha’s Vineyard (The Tasting Room S.L.) makes an error by sending a product different from the one purchased by the customer (as per the order confirmation) or a defective product, we take full responsibility for resolving the situation. This includes covering the return costs and the expenses associated with the shipment of the correct product.

To manage such incidents, please follow these steps:

1. Notify the incident to the company through the contact methods mentioned above.

2. From that point, Martha’s Vineyard (The Tasting Room S.L.) will get in touch with the customer to facilitate the return of the incorrect product and arrange the delivery of the correct product.

In the event of a package being returned due to repeated absence or refusal of delivery by the customer, the incurred expenses will be the responsibility of the buyer. The company will refund the amount corresponding to the purchased merchandise.

For any incidents that do not fit the descriptions outlined above, please do not hesitate to contact our customer service department. We are here to provide you with the best possible assistance and resolve any concerns you may have. Your satisfaction is our priority, and we are committed to ensuring a seamless and hassle-free shopping experience.

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Terms and Conditions - Private Events

Terms and Conditions

By completing this booking you are agreeing to these terms and conditions.

Group Coordinator.

In order to book your event we require a single coordinator of your group. As the Group Coordinator you are responsible for all communications with Martha’s Vineyard. You ensure that all group members are at least 18 years old. You will be responsible for the payment of any deposit and final payment at the event. The final payment may be split between members of your group but you take sole responsibility that the final payment is completed in full.

Deposit

We may require a 50% deposit of the total payable amount for your event. The balance must be paid at the event.

Changes to Booking

You may make changes to the number of guests in your party prior to the event provided that you do not fall below the minimum acceptable group count of 6. You must inform Martha’s Vineyard of your requested changes and receive confirmation that the changes are acceptable. Please note: You will not be able to remove guests from your party within 5 days of the event. You may add guests to your event up until 2 days prior to your event.

Refunds

Once you have completed your booking you may request a refund of any deposit if you cancel your booking.
Up to 14 days prior to the Event – 100% refund
Up To 7 days prior to the Event – 50% refund.
Less than 7 days prior to the Event – no refund.

Please note that if you wish to cancel the booking entirely or in part less than 4 days prior to the event you will be required to pay the full price of the event. As group coordinator you are solely responsible to complete this payment on or before the date of the event.