At Martha’s Vineyard (The Tasting Room S.L.), we are dedicated to ensuring the satisfaction and trust of our valued customers and users. We understand that there may be instances where a return is necessary. In accordance with the guidelines set forth in articles 68 to 79 of Royal Legislative Decree 1/2007 of the Revised Text of the General Consumer Law, we have established a clear and straightforward returns policy for your convenience.

**Exercising Your Right to Return**

If, for any reason, you wish to exercise your right to withdraw from a purchase, we are here to assist you. You can initiate the withdrawal process by reaching out to us through any of the following contact methods:

– Customer Service: +34 711 023344
– Email: info@marthasvineyard.es

To ensure a smooth withdrawal process, please follow these steps:

1. Notify us through one of the above-mentioned contact methods within 14 days from the date of order receipt.

2. Return the product in its original packaging and in perfect condition.

3. The return shipping cost is the responsibility of the customer, and the return should be sent to our facilities located at Martha’s Vineyard Ctra Moraira a Teulada,42. Please indicate the original order number on the return package.

Upon verifying that the return meets the specified requirements, Martha’s Vineyard (The Tasting Room S.L.) will promptly refund 100% of the amount paid by the customer for the returned merchandise. Please note that the company will not refund shipping costs.

In cases where the specified requirements are not met, Martha’s Vineyard (The Tasting Room S.L.) will reach out to the client to address any questions or concerns.

**Returns Due to Incidents or Changes**

In the rare event that Martha’s Vineyard (The Tasting Room S.L.) makes an error by sending a product different from the one purchased by the customer (as per the order confirmation) or a defective product, we take full responsibility for resolving the situation. This includes covering the return costs and the expenses associated with the shipment of the correct product.

To manage such incidents, please follow these steps:

1. Notify the incident to the company through the contact methods mentioned above.

2. From that point, Martha’s Vineyard (The Tasting Room S.L.) will get in touch with the customer to facilitate the return of the incorrect product and arrange the delivery of the correct product.

In the event of a package being returned due to repeated absence or refusal of delivery by the customer, the incurred expenses will be the responsibility of the buyer. The company will refund the amount corresponding to the purchased merchandise.

For any incidents that do not fit the descriptions outlined above, please do not hesitate to contact our customer service department. We are here to provide you with the best possible assistance and resolve any concerns you may have. Your satisfaction is our priority, and we are committed to ensuring a seamless and hassle-free shopping experience.